Vendor support is one of the services offered under our customer support solutions. With our Vendor Support service, you will have increased visibility of and reduce supplier risks relative to operations, regulatory compliance, or unforeseen cost implications. Our dedicated team will take on the responsibility of managing your multiple suppliers. This service covers a wide range of tasks, including:
- Verifying supplier-related information such as performance track record, qualifications, certifications, financials, etc.
- Helping in negotiating for better rates, incentives, and discounts
- Facilitating onboarding of new vendors
- Tracking and measuring vendor performance against the contract and ensuring vendor commitments are fulfilled
- Implementing effective procedures and processes to strengthen and maintain relationships with your suppliers
- Effectively solving any problems that may arise
- Providing useful insights that your business needs to identify supplier risks
- Identifying areas that need improvement and making recommendations
Our team can take care of the planning, facilitating, and coordinating the necessary training for dedicated support staff so they will have in-depth knowledge to fix issues. We can also build or update your existing knowledge base which will serve as the standard reference in handling issues. This will be constantly updated, evolving from experience on cases managed.
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